Privacy Policy for Luxury

Accessories Brand CWJ London:

At CWJ London, we know that privacy and security is a major concern. We have set out the procedures we use for safeguarding your personal data. Please read this Privacy Policy carefully and check it occasionally as it will be reviewed and updated. This privacy policy adheres to the guidance set out by The EU General Data Protection Regulation (GDPR). 

Unless otherwise stated, all text, images, photographs, descriptions, data, illustrations, graphics and other material (referred to as "content") in this website is protected by copyrights, trademarks word marks or other proprietary rights are owned by or licensed to CWJ London. The website is intended solely for your personal non-commercial use. Any use of our website and its content for purposes other than personal non-commercial use is prohibited without our prior written permission from CWJ London. You may not modify, adapt, alter, distribute or create derivative works of or from this website, in whole or in part. Any use of the Content except as specifically permitted in these Terms is strictly prohibited.

SECTION 1 – GENERAL INFORMATION

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

We share it with nobody; however, it is stored on relevant systems. If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen. An example of this would be if HMRC requested an audit.

​SECTION 2 – CONSENT 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. If after you opt-in you change your mind, you may withdraw your consent for us to contact you,for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@cwjlondon.com

 

Your data is shared only during processes of payment, shipment and through our store host Wix (please see below sections for details).

SECTION 3 – PAYMENT

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We accept the following forms of payment for online orders: PayPal & Stripe (Visa, MasterCard, Maestro, American Express). 

Transactions are processed and your card is charged only after we have verified your card details, received authorisation from the card issuer, confirmed stock availability and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.

SECTION 4 – WIX

Our store is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

SECTION 5 – SHIPMENT

All orders are processed for delivery via selected couriers and these delivery details are communicated with such companies to ensure your delivery is successful.

SECTION 6 – COOKIES

Cookies are files that are stored on your device when browsing a website. We use cookies to ensure that we give you the best experience on our website

​By visiting this website with your browser settings adjusted to allow cookies, you are consenting to CWJ London using cookies for the purposes described below to provide you with a fully efficient shopping experience. 

Our cookie policy: 

Please note: to make full use of the CWJ London website and to benefit from a selection of personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. 

•    CWJ London uses cookies to deliver the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive data such as your name, address or payment details and they can’t harm your computer.

•    The data we collect through these cookies is solely to improving our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.

SECTION 7 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 8 – AVAILABILITY OF PRODUCT
All purchases are subject to availability. The product listed on the site is always as accurate as possible, however in the case of error it is possible that we will not be able to fulfill your order. In this circumstance you will be informed and your product can be exchanged, or you may receive a full refund via your original payment method.

SECTION 9 – RETURNS

We accept products bought from CWJLondon.com in new condition (unmarked or damaged) for a full refund. You have 14 days from the day you purchased your items to send them back to us for a full refund. All items marked as final sale cannot be returned for a refund, however we do allow for exchanges. For more information you can view our Shipping and Returns policy here: https://www.cwjlondon.com/returns-shipping

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to our Privacy Policy constitutes acceptance of those changes.

SECTION 11 – CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you or register a complaint, you are invited to contact us at info@cwjlondon.com